Frequently Asked Questions

Use the Sign In page with your email and password, Google or Apple. If you forgot your password, choose “Forgot password” and follow the secure recovery link we email you.

When two members both like each other, a match is created instantly and you can start a private conversation. Matches are never created automatically.

Only eligible signed-in members can discover your profile, subject to your privacy settings. You can hide your profile from discovery at any time in Settings → Privacy; existing matches stay connected.

Open a conversation with a match and use the attachment, sticker or microphone controls. Media is stored privately and only the two participants can access it.

Gold Verification is an administrator-reviewed badge for verified members. It is never granted automatically and is separate from any subscription. You can request it from Settings.

Use the Report or Block options on a profile or in a conversation. Reports are reviewed by our moderation team, and blocked members cannot contact or discover you.

VELTMATE never asks for brokerage credentials, passwords, verification codes or private keys. Never share them with anyone, including people claiming to be support.

Go to Settings and use the account deletion request option. Requests are reviewed manually and your data is preserved until the request is processed.